murugantex.com

Policies

Terms and condition  

  • 1. Acceptance and Agreement (Introduction)

    • Define Parties: Clearly define who “We,” “Us,” “Our” (the business) and “You,” “User,” or “Customer” (the buyer) are.

    • Acceptance: State that by accessing, browsing, or purchasing from the website, the user agrees to be bound by the T&Cs.

    2. Products, Content, and Specifications (Saree Specific)

    This clause is crucial for clothing and products where visual representation is key.

    • Color Disclaimer: Explicitly state that the colors of the actual product may vary slightly from what is seen on a computer screen. This is due to differences in monitor calibration and fabric technology.

    • Measurements: Note that all weights, measures, and similar descriptions (e.g., saree length, blouse piece size) are approximate and provided for convenience only.

    • Product Availability: State that all goods are subject to availability and the seller may not be able to supply the order.

    • Pricing: State that prices are subject to change without notice and that the company reserves the right to refuse the sale of an item if it is deemed to be priced incorrectly.

    3. Pricing, Orders, and Payment

    • Full Payment: State that the total purchase price must be paid in full by the due date stated at checkout.

    • Order Acceptance: Clarify that an offer to purchase is only accepted when the product is dispatched and a dispatch email is sent to the buyer.

    • Payment Methods: List the accepted methods of payment, the currency, and details on when payment is required.

    4. Shipping and Delivery

    • Shipping Policy: Refer explicitly to your separate Shipping Policy for details on charges and methods.

    • Delivery Dates: State that delivery dates are estimates only, and you will not be liable for failure to deliver exactly as estimated.

    • International Shipping (If Applicable): State that the recipient is the importer of record and is responsible for all import taxes, customs duties, and fees levied by the destination country.

    5. Returns and Refunds

    • Refer to Policy: State clearly that returns and refunds are governed by your separate, detailed Return and Refund Policy.

    • Key Details: Emphasize the time frame for returns and the conditions under which an item can be returned or exchanged (e.g., unworn, tags intact).

    • Cancellation Charges (India): If you operate in India, the Consumer Protection (E-Commerce) Rules, 2020 state that you cannot impose cancellation charges on consumers unless similar charges are also borne by the e-commerce entity for unilateral cancellation.

    6. Intellectual Property (IP)

    • Ownership: Assert that all content, including logos, images, names, designs, software, and videos on the site, is your property or the property of your licensors.

    • Restriction: Prohibit users from publishing, reproducing, manipulating, or using any content for commercial purposes without your express written permission.

    7. Limitation of Liability and Disclaimers

    • Limit Damages: Limit your liability for special, consequential, incidental, or exemplary damages, including but not limited to loss of income or profits. This is a critical clause for legal protection.

    • Warranty Disclaimer: State that you disclaim all warranties, express or implied, regarding merchantability or fitness for a particular purpose.

    8. Governing Law and Dispute Resolution

    • Governing Law: Specify the laws of which country and state/jurisdiction will govern the T&Cs of India 

    • Dispute Resolution: Outline the process for handling disputes

Privacy Policy 

 

1. Introduction and Data Controller

  • Policy Purpose: State the purpose of the policy: to inform users about the collection, use, disclosure, and protection of their personal data.

  • Data Controller: Clearly identify your business name and contact information (address and email) as the entity responsible for the data collected.

2. Information We Collect

Detail the types of information you collect from users and why:

  • Personal Identification Data (Order Fulfilment): Names, email addresses, phone numbers, and shipping addresses. Purpose: To process orders, fulfill purchases, and send shipping updates.

  • Payment Data: While you won’t store full credit card details (your payment gateway handles that), you should state that you collect information related to the transaction, such as payment method and transaction ID.

  • Technical Data (Website Functionality): IP addresses, browser type, operating system, and unique device identifiers. Purpose: For site security, technical maintenance, and fraud prevention.

  • Usage Data (Marketing/Improvement): Information about how the user interacts with your site, such as pages viewed, time spent, products browsed , and referral sources. Purpose: To personalize marketing, improve website layout, and analyze product performance.

3. How We Use Your Information

Clearly list the specific ways you utilize the collected data:

  • To process and fulfill your orders and manage returns or exchanges.

  • To communicate with you about your order status, promotional offers, and company updates.

  • To improve the website experience and customer service.

  • To prevent fraud and ensure the security of the website.

  • For targeted marketing and showing personalized ads (only with user consent).

4. Sharing and Disclosure of Information

Explain who you share the data with:

  • Service Providers: Third parties who perform essential functions on your behalf (e.g., shipping companies like FedEx or Blue Dart, payment processors like Razorpay, email marketing services like Mailchimp). They only receive the data necessary to perform their services.

  • Legal Requirements: If required by law, court order, or government request.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. Cookies and Tracking Technologies

  • Define what Cookies are (small data files placed on your device).

  • Explain why you use them , to remember items in your shopping cart, track site traffic, save login information

  • Inform users how they can manage or disable cookies through their browser settings.

6. Data Security and Retention

  • Security Measures: State the reasonable administrative, technical, and physical measures you take to protect data from unauthorized access or disclosure 

  • Data Retention: Specify how long you retain personal data, keeping order data for as long as your account is active, or as needed to comply with legal obligations).

7. User Rights (GDPR/CCPA Consideration)

While full detail depends on your geography, it’s good practice to list basic user rights:

  • The right to access the personal data held about them.

  • The right to rectification (correct inaccurate data).

  • The right to erasure (delete personal data, also known as “right to be forgotten”).

  • The right to object to processing for direct marketing.

8. Policy Updates

  • State that the policy may be updated periodically.

  • Detail how you will notify users of significant changes 

Return and Refund Policy – 

Return – If any return it should be done within 7 working days  

Refund Policy –  If any refund approved by the company it will take 7 working days to credit to your original source account  

Shipping Policy – All the Products will be delivered to your location within 7 working days 

Business Name – Murgan tex 
Phone number – 8072669304  
Mail id – murugantex628@gmail.com